Job Summary: As a Call Center Representative, the incumbent's responsibilities include answering incoming lines (and emails) to the call center for Upstate Connect, Medical Answering, Transfer Center (when a nurse isn't readily available), and the Switchboard. Utilizing extensive knowledge of Upstate Medical University services, the Representative will effectively and efficiently discern the callers' needs and appropriately assist. The Representative will provide one call resolution, demonstrating excellent customer service and problem solving skills, while assisting customers with medical answering calls, appointment scheduling, class and event registration and general information about programs, providers and services of University Hospital and Upstate Medical University. The incumbent will utilize several information systems and will interact with departments, services and providers throughout Upstate Medical University while documenting call activity using information systems. This is an exciting opportunity that offers additional competitive shift differential pay for evening/night and weekends shift coverage. Minimum Qualifications:

Associate's degree and two years of relevant health care or call center experience (preferably in a hospital or medical call center setting) or equivalent combination of education and experience, excellent communication and customer service skills, ability to manage multiple priorities and computer skills required. Ability to work independently, ability to provide training to new employees, knowledge of medical terminology, and bilingual skills (English/Spanish) preferred. Candidates with hands-on experience with using Multi-Line phone systems or Call Center phone systems also preferred.  

Preferred Qualifications:

 

Work Days:

Must be available for rotating shifts (Days, Evenings, Nights, Weekends as needed)  

Message to Applicants:

Full time and part time available. This posting is for current and future openings. SUNY Upstate Medical University is always looking for qualified Call Center Representative candidates. Interested candidates can submit their application by clicking "Apply Now".
*This posting may cover vacancies at the University Hospital Campus, as well as the Community Hospital Campus.

Must be available for rotating shifts (Days, Evenings, Nights, Weekends as needed)  

Recruitment  Office: Human Resources Executive Order: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.