Access Services Manager

Apply now Job no: 65761
Department: Library
Employer: State of New York
Payroll Title: Senior Assistant Librarian, NSN3
Bargaining Unit: UUP (State University Professional Services Unit)
Salary: Commensurate with Qualifications
Work type: Full-time
Location: Syracuse
Categories: Physician, Faculty & Librarians

Job Summary:

The Upstate Health Sciences Library at Upstate Medical University seeks an Access Services Manager to join its team.  The successful candidate is a forward thinking, innovative, collaborative, and creative individual who enjoys working with a variety of customer groups.  The Access Services Manager is responsible for providing excellent customer service and the efficient operation of all access services functions.  The successful candidate will supervise access services team members and provide desk coverage; coordinate, develop, and evaluate circulation services, policies, workflows, and procedures; foster excellent customer service by providing assistance to library users, resolving problems, and responding to requests related to access services; participate in library assessment activities, including the collection and analysis of statistical data related to the use of collections, service desk activities, and the facility; act as a liaison to faculty to put appropriate materials on closed reserve; serve as the liaison to Environmental Services and University Police; manage workflows, policies, and procedures for user access and circulation in the Library management system (ALMA); coordinate facility maintenance and operations; manage accurate shelfing and inventories of library collections through stack maintenance; assist walk-in customers with their information and research needs; participate in library tours & orientations; and serve on library, faculty, and university-wide committees.  This is a tenure track faculty appointment reporting to the Assistant Director for Customer Services. 

Minimum Qualifications:

ALA accredited Master's degree in library information science or commensurate degree with relevant experience; supervisory experience; commitment to providing exemplary customer service and providing information services to customers; excellent interpersonal and communication skills, both oral and written skills; ability to contribute in a team environment with colleagues across the library and university required.

*Candidates may be considered at a different title/rank and salary based on qualifications.

Preferred Qualifications:

Experience in an academic or health sciences library; experience with library access services; experience using ALMA; knowledge of Springshare tools such as Libguides and LibAnswers; experience providing general reference services; membership in the Academy of Health Information Professionals (AHIP) preferred. 

Work Days:

Monday - Friday, 7:30am - 4:00pm.  Some evenings, weekends, and holidays required.

Message to Applicants:  
Recruitment  Office: Human Resources
Executive Order: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at              


We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.

Advertised: Eastern Standard Time
Applications close:

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