Hospital Patient Services Clerk 2

Apply now Job no: 63734
Department: Radiology-Administration
Employer: State of New York
Payroll Title: Hospital Patient Services Clerk 2, SG009
Bargaining Unit: CSEA - ASU (Administrative Services Unit)
Salary: $36,772
Work type: Full-time
Location: Syracuse
Categories: Administrative, Secretarial & Clerical

Job Summary: Will be responsible for coordinating complex scheduling procedures across multiple radiology modalities (MRI scan, Interventional Radiology, Women's Imaging, CT scan, Ultrasound and Fluoroscopy, etc.) using multiple scheduling systems. Coordinate schedules across multiple locations for Upstate Radiology Locations: UH, CGH, UHCC, 550 Harrison. Utilizing an in-depth understanding of the scheduling requirements for each area, and an extensive knowledge of hospital and departmental services, will ensure the patient is scheduled in the appropriate place/time and all pre-requisites are met. Responsible for obtaining accurate and complete order information at the time of scheduling, registering patients, coordinating insurance authorizations, requesting pertinent medical records and providing patient with detailed examination and preparation instructions. Will communicate appointment information to patient or referring provider, request additional information/documentation if needed, answer questions, and advise of next steps. Will be responsible for presenting a positive image to all callers, including but not limited to referring physicians, patients and office personnel. Must be articulate and demonstrate excellent customer service skills, have the ability to accurately keyboard while talking simultaneously to patients and providers to ensure accurate and complete documentation of the interaction (phone or email) at the time of closure of the call. Must have the ability to multitask and oscillate between callers with a variety of needs utilizing tact, diplomacy and ability to prioritize. Will need to become proficient managing multiple scheduling, registration and call center applications.
Minimum Qualifications:

New York State Department of Civil Service Eligible List or eligible for transfer. 

For provisional appointment you must be a qualified employee of the State University of New York and have had one year of permanent competitive or 55-b/55-c service as a Hospital Patient Services Clerk 1 or as a Nursing Station Clerk 1.

Preferred Qualifications:

 

Work Days:

Schedule based on a 40 hour work week. Day Shift 10:00 AM - 6:30 PM, must be available between 7:00 AM - 6:30 PM

Message to Applicants: Position Status: Permanent
Recruitment  Office: Human Resources
Executive Order: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.              

 

We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.

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