Senior Call Center Representative

Apply now Job no: 67072
Department: Ambulatory Call Center
Employer: State of New York
Payroll Title: TH Staff Assistant 2, NSSL1
Bargaining Unit: UUP (State University Professional Services Unit)
Salary: Commensurate with experience
Work type: Full-time
Location: Syracuse
Categories: Administrative, Secretarial & Clerical

Job Summary: This position must be able to answer calls and display expertise in all lines of business of the Ambulator y Call Center and present a positive, high level of service. The incumbent will become a Subject Matter Expert in a designated line of business and also assist the Team Leaders with training new staff as well as existing staff re-education to include quality assurance monthly. Additionally, this position will provide support to the Team Leaders with specific tasks related to advanced scheduling and callers needing additional assistance.
Minimum Qualifications:

Associate's degree and two years of relevant health care or call center experience (preferably in a hospital or medical call center setting) or equivalent combination of education and experience PLUS one year experience as an Ambulatory Call Center Representative at Upstate University Hospital. Excellent verbal communication and customer service skills, ability to manage multiple priorities.

Preferred Qualifications:

           

Work Days:

Monday - Friday, Days  Hours are between 7:45 am - 5:15 pm

Message to Applicants:  
Recruitment  Office: Human Resources
Executive Order: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.              

 

We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.

Advertised: Eastern Daylight Time
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