Perform administrative and secretarial duties related to patient registration, referrals and check in/out, utilizing clinic policies and procedures. Position reports to the Upstate University Medicine Practice Manager.

Duties and Responsibilities:

• Greet patients with care at check-in through kiosk or reception areas.
• Compile medical charts, reports and correspondence, and review/scrub appointment records prior to patients scheduled appointments.
• Collect payments from patients.
• Provide forms as required by specialty for the patient and assists with completion.
• Uses professional and effective phone skills, providing answers in a timely manner.
• Schedule and/or reschedule appointments through electronic medical record.
• Scanning duties, as assigned.
• Willingly provide support to other staff as needed to prevent backlog and maintain even work-loads.
• Obtain insurance eligibility verifications via Carrier websites.
• Obtain authorizations and referrals from insurance companies.
• Assist patients with questions or concerns related to their current or future appointments, forms, etc.
• Follow patient satisfaction and compliant policies and procedures.
• Assist with reception area and workspace maintenance and cleaning.
• Perform all other duties as assigned.

High school or equivalent and two years of directly related medical secretary/office experience. Will consider equivalent combination of education and experience.

Prior experience with electronic medical records preferred.

M-F 8am - 430pm with potential for evenings and weekends in the future.