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Call Center Representative

  • Syracuse
  • Administrative, Secretarial & Clerical
  • Part-time
  • Opening on: Sep 5 2024
  • Upstate Connect
  • State of New York
  • TH Staff Assistant 2, NSSL1
  • 82216
  • UUP (State University Professional Services Unit)

Job Summary:

The incumbent must present a positive and helpful image to all callers and perform a wide variety of call center services to assist patients, and internal/external callers. Also the incumbent should be proficient with multiple software programs for sending messages, call processing and documentation.

Minimum Qualifications:

Associate's degree and two years of relevant health care or call center experience (preferably in a hospital or medical call center setting) or equivalent combination of education and experience, excellent communication and customer service skills, ability to manage multiple priorities and computer skills required.

Preferred Qualifications:

Knowledge of Medical Terminology, Hands on experience using Multi-line Phone Systems or Call Center Phone System and Bilingual Skills (English/Spanish) preferred.

Work Days:

0700 - 1530 Weekends and Holidays

Message to Applicants:

Recruitment Office: Human Resources

 

Executive Order:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.              

 

We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.

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