Image of smiling employees. Banner text: Join the Upstate Team! Forbes 2025 Best Employers

IMT Clinical Support Representative

  • Syracuse
  • Information Management & Technology
  • Full-time
  • Opening on: Dec 9 2025
  • IMT-Rev Cycle & Training
  • State of New York
  • TH Instructional Support Associate, NSSL2
  • 87198
  • UUP (State University Professional Services Unit)

Job Summary:

The IMT Clinical Support Representative provides first line support to hospital staff including nurses and providers through rounds, pages, support tickets, and phone calls, and ultimately serve as a liaison between end users and IMT. Issues are documented and escalated to IMT teams as appropriate following established support pathways. An IMT Support Representative also maintains a basic knowledge of IMT systems and operational workflows, and provides end user training as assigned.

Minimum Qualifications:

Associate's Degree in a healthcare related field and a minimum of 2 years relevant healthcare related experience, or an equivalent combination of education and experience required. Excellent computer, written/oral communication, interpersonal, and time management skills also required.

Work Days:

Rotating shifts and on-call and weekends/holidays

Message to Applicants:

Recruitment Office: Human Resources

We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.

Apply now

Recently Posted Jobs

Specialty Pharmacist

Syracuse
As a Specialty Pharmacy pharmacist, this individual performs patient outreach assessments for determination of appropriateness of specialty medication therapy, and documents the care provided within the Specialty Pharmacy Patient Management Program software. This relates to clinical activities, metric reporting, compliance, and quality improvement projects for specialty pharmacy accreditation. This pharmacist will oversee program expansion, focus on developing relationships with clinic staff and specialty providers, help build third party payer and manufacturer relations and participates in all areas of dispensing, call center and clinic as needed or requested.

Nursing Excellence Magnet Program Coordinator

Syracuse
The Nursing Practice Excellence Magnet Program Coordinator provides operational, programmatic, and educational support for the ANCC Magnet Recognition Program across Upstate University Health System. Reporting to the Magnet Program Manager, this position supports the planning, coordination, and evaluation of initiatives that advance professional nursing practice and continuous Magnet readiness.

Per Diem Front Desk Registration - ONOW

Syracuse
Receptionist needed per diem for Orthopedic Surgery office