Job Summary:

The Operations Support Coordinator plays a key role in supporting the Department of Patient Advocacy by ensuring smooth operations, facilitating communication, and enhancing the overall patient and family experience. Key responsibilities include:

Liaison Responsibilities: Assist in coordinating small claims paperwork in collaboration with the NYS Attorney General's Office.

Committee Coordination: Schedule, plan, and facilitate meetings for the Patient Experience Steering Committee, Patient Experience Champion Committee and the Patient & Family Advisory Council (PFAC).

Data Management and Reporting: Prepare reports and maintain departmental databases, ensuring all data is accurate, current, and effectively supports decision-making.

Complaint Analysis: Analyze patient complaint and grievance trend data; compile findings and provide regular reports to department leadership to identify areas for improvement.

Family Engagement: Coordinate and facilitate family meetings, ensuring effective communication and support during care planning.

Training and Awareness: Organize and coordinate staff training sessions, department-sponsored events, and awareness campaigns to promote a culture of patient-centered care.

Web Content Management: Maintain and routinely update the Department of Patient Advocacy's internal and public-facing website content.

Proactive Rounding: Conduct regular rounds on inpatient units to assess and enhance patient satisfaction, escalate concerns, and promote service excellence.

This role requires strong organizational skills, attention to detail, and a commitment to improving the patient and family experience across the healthcare system.

Minimum Qualifications:

Bachelor's degree with a minimum of three years of relevant experience or Associate degree with five years of relevant experience in healthcare. Excellent written/verbal communication and organizational and customer service skills are required. Strong proficiency with MS Office, Excel, and system/web-based software programs. Ability to work collaboratively within a team, as well as independently.

Preferred Qualifications:

Knowledge and/or use of Health Information Systems in a hospital setting or experience working in a healthcare setting is preferred.

Work Days:

Flexible

Message to Applicants:

Recruitment Office: Human Resources