Job Summary:

The Outpatient Administrative Specialist will perform standardized patient check-in and check-out procedures, scheduling new patient appointments including registration activities such as entering and/or verifying demographic, insurance and/or financial information; generates routine forms and other documentation.

Answers telephone, obtains insurance authorizations, referrals, and manages denial processes. Attends education on insurance changes and updates. Prioritizes incoming mail, faxes and correspondence. Understands the need for Waiver of Liability patient signatures. Accepts assignments to other areas as needed. Assists in QI activities.

Minimum Qualifications:

Associate's degree and two (2) years of related patient financial/insurances services experience or equivalent combination of education and experience required. Working knowledge of medical terminology, medical billing/insurance requirements, familiarity with medical coding, and excellent written/oral communication skills required. Computer skills and keyboarding are necessary. Ability to maintain good public relations with patients, visitors, co-workers and other individuals

Preferred Qualifications:

Previous Ambulatory experience in Outpatient Psychiatry setting preferred. Previous experience obtaining insurance authorizations preferred.

Working knowledge of computer systems such as Epic, Word, Outlook, etc. and understanding of insurances and referrals, preferred.

Work Days:

Monday - Friday Day hours

Message to Applicants:

Recruitment Office: Human Resources