Job Summary:

The Secretary II provides clerical support in an outpatient care setting, managing patient registration, check-in and check-out. Responsibilities include greeting patients; verifying demographics; generating encounters; notifying staff of arrivals; scheduling appointments; placing test orders; and coordinating referrals, authorizations, and required documentation. The role involves obtaining records and reports, managing electronic billing and charge entry, supporting coding needs, initiating insurance requirements (e.g., ABNs or waivers), and tracking missing diagnoses or charges. Uses Epic and standard office software and equipment, assists with mail distribution, and performs other duties as assigned.

Minimum Qualifications:

Two years secretarial/clerical experience required. Working knowledge of Microsoft Office software (Word, Excel, etc), and ability to multi-task and strong customer service skills. Previous experience in an ambulatory care setting and experience with Epic preferred.

Preferred Qualifications:

Previous experience with the ENT specialty and ambulatory care services and experience with Medical Data Base systems (Epic and CAIS) for patient registration and scheduling preferred.

Work Days:

Monday-Friday days

Message to Applicants:

Recruitment Office: Human Resources