Image of smiling employees. Banner text: Join the Upstate Team! Forbes 2025 Best Employers

Senior Call Center Representative

  • Syracuse
  • Administrative, Secretarial & Clerical
  • Full-time
  • Opening on: Jul 29 2026
  • Ambulatory Call Center
  • State of New York
  • TH Staff Assistant 2, NSSL1
  • 90603
  • UUP (State University Professional Services Unit)
View favorites

Job Summary:

This position must be able to answer calls and display expertise in all lines of business of the Ambulatory Call Center and present a positive, high level of service. The incumbent will become a Subject Matter Expert in a designated line of business and also assist the Team Leaders with training new staff as well as existing staff re-education to include quality assurance monthly. Additionally, this position will provide support to the Team Leaders with specific tasks related to advanced scheduling and callers needing additional assistance.

Minimum Qualifications:

Associate's degree and two years of relevant health care or call center experience (preferably in a hospital or medical call center setting) or equivalent combination of education and experience PLUS one year experience as an Ambulatory Call Center Representative at Upstate University Hospital. Excellent verbal communication and customer service skills, ability to manage multiple priorities.

Work Days:

Monday - Friday, between the hours of 7:30 am - 5:30 pm

Recruitment Office: Human Resources

 

We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.

Apply now

Recently Posted Jobs

Medical Office Assistant

Syracuse
Assists doctors with procedures. Prep patients or injections. Capable of anticipating doctors needs as well as the patients. Performs on a multi-task level. Enters the appropriate EPIC orders to obtain insurance authorizations for tests, physical therapy and durable medical equipment as indicated in Provider notes for sign off by Provider. Willingly performs other assignments and duties as assigned

Vascular OR Scheduler/ External Clinic Chart Prep

Syracuse
This position is within the Department of Surgery. Responsibilities include scheduling OR cases for Vascular Surgery at UH, Community Campus, and Crouse along with obtaining chart prep for external clinics. This individual will also help answer phones and relay messages via outlook and EPIC as well as checking in- and out-patients. Other duties as assigned

Administrative Assistant - per diem

Syracuse
The Program Coordinator is responsible for supporting the planning, accreditation, and execution of REACH educational programming, including ECHO sessions and Intensive Workshops. This position serves as a primary liaison among program leadership, the Continuing Medical Education (CME) office, presenters, and community partners to ensure the delivery of high-quality, accredited educational offerings