Image of smiling employees. Banner text: Join the Upstate Team! Forbes 2025 Best Employers

Ambulatory Call Center Representative

  • Syracuse
  • Administrative, Secretarial & Clerical
  • Full-time
  • Opening on: Mar 26 2026
  • Ambulatory Call Center
  • State of New York
  • TH Staff Assistant 2, NSSL1
  • 88796
  • UUP (State University Professional Services Unit)
View favorites

Job Summary:

As a Call Center Representative, the incumbent's responsibilities include answering incoming lines to the call center. Utilizing extensive knowledge of Upstate Medical University services, the Representative will effectively and efficiently discern the callers' needs and appropriately assist. The Representative will provide one call resolution, when possible, demonstrating excellent customer service and problem solving skills, while assisting callers with appointment scheduling requests, clinical area messages and all other requests regarding providers and services of University Hospital and Upstate Medical University. The incumbent will utilize several information systems and will interact with departments, services and providers throughout Upstate Medical University while documenting call activity using information systems.  Presenting a positive and helpful image to all callers and performing a wide variety of call center services to assist patients and callers is essential. 

Minimum Qualifications:

Associate's degree and two years of relevant health care or call center experience (preferably in a hospital or medical call center setting) or equivalent combination of education and experience, excellent communication and customer service skills, ability to manage multiple priorities and computer skills required.

Preferred Qualifications:

Knowledge of medical terminology, and bilingual skills (English/Spanish) preferred. Candidates with hands-on experience with using Multi-Line phone systems or Call Center phone systems also preferred.

Work Days:

Monday - Friday, Days.  Hours are between 7:45 am - 5:15 pm

Message to Applicants:

Our center is located on campus. After you are fully oriented and cross trained on all services we offer, you may be eligible to work from home. Training for the position is completed within the department (located in Syracuse, NY) for approximately 6 months.

Recruitment Office: Human Resources

We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.

Apply now

Recently Posted Jobs

Office Manager

Syracuse
The Office Manager is responsible for supervision of subordinate staff of the assigned ambulatory clinic, which includes completing performance programs and evaluations; hiring, coaching, counseling and disciplinary action as needed; payroll; orientation and ongoing training of employees. Coordination of day-to-day operations, reorganizing work flow for the department as needed, covering for activities when staff are absent, maintaining equipment, oversight of purchasing of clerical supplies. Oversight of referrals, registration, charging, and coding work queues. Perform follow-up with staff as needed to keep current. Assisting with month end reporting. Assisting with the development of policies and procedures. Participating in hospital committees. Ongoing education and training to keep current. Maintains confidentiality of patient, employee and institutional information. Facilitates open lines of communication with staff, medical director, health care team, patients and family.

Medical ICU Advanced Practice Provider

Syracuse
SUNY Upstate Medical University is seeking highly skilled and motivated Advanced Practice Providers to join the Medical Intensive Care Unit Team 3! As a part of Upstate’s APP Team development of the Medical ICU, the APP-led MICU team provides comprehensive 24/7 coverage to ICU and Stepdown patients throughout the Upstate Medical Center Downtown Campus.

RN Navigator

Syracuse
The RN Navigator is a Registered Nurse whose clinical nursing experience will ensure successful medication management for patients being treated for chronic illnesses.