Image of smiling employees. Banner text: Join the Upstate Team! Forbes 2025 Best Employers

Help Desk Analyst

  • Syracuse
  • Information Management & Technology
  • Full-time
  • Opening on: Jul 27 2026
  • IMT-Customer Support
  • State of New York
  • TH Instructional Support Associate, NSSL2
  • 90504
  • UUP (State University Professional Services Unit)

Job Summary:

This is a fast paced environment requiring advanced troubleshooting skill for first level phone support including but not limited to PC support, networking, hospital information systems, administrative information systems, decision support services and support Microsoft Office Suite. Troubleshoot and provide instruction for users on hardware/software problems and products. Identify problem source and dispatch additional support resources as required.

Minimum Qualifications:

Associates degree and 2 years computer and/or customer service experience or equivalent combination of education and experience, plus strong interpersonal communication skills and strong working knowledge of Windows 10 and MS Office required. 

Preferred Qualifications:

MS Office, web browsers, e-mail systems, and networked computers/printers as well as familiarity with large networked environments, TCP/IP network protocol, Novell, and Active Directory preferred.

Work Days:

Monday-Friday, 9:00am-5:30pm

Message to Applicants:

Recruitment Office: Human Resources

We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.

Apply now

Recently Posted Jobs

Nurse Manager

Syracuse
The Nurse Manager assumes primary leadership and management of defined clinical nursing areas to facilitate and deliver comprehensive quality nursing care and to manage the environment in which care is given. Major functions include: goals, planning, customer service/marketing, standards, certification and accreditation, administrative management, budget/cost containment, communication, and education. Ensures adherence to hospital or department and university policies and to nursing policies, procedures, standards, and practices. The Nurse Manager exemplifies the Upstate mission, vision, and values and acts in accordance with Upstate policies and procedures.

Social Worker - Inclusive Health Services

Syracuse
The Social Worker designated to work at the Inclusive Health Services (IHS) Clinic will address the identified psychosocial needs and support to remove identified barriers to care for a diverse patient population.

Student Clinical Assistant - Nursing

Syracuse
Nursing-5B-Surg/Tran/Gu Per-Diem (0.2 FTE), Evenings/Weekends/Holidays