Job Summary:

The Outpatient Administrative Specialist will provide clinical administrative support to the school-based mental health team located within the Syracuse City School District supporting students and families. May assist in the preparation of monthly report of activities by compiling statistical data relative to clinic services as needed or requested. Serves as a resource for providers and staff relative to the referral and authorization processes. Assist with patient check-in and check-out procedures including registration activities such as entering and/or verifying demographic, insurance and/or financial information; generates routine forms and other documentation. Manage the EPIC Referral WQs. Answers phone, prioritizes incoming mail, faxes and correspondence. Work with/advise patients on insurance carrier requirements including services not covered and obtains documentation, collects patient co-pays, etc. Applies understanding of the need for ABN's and Waiver of Liability patient signatures. Obtains insurance authorizations, referrals, and manages denial processes in an accurate and efficient manner. Accepts assignments to other areas and performs additional administrative support duties as assigned.

Minimum Qualifications:

Associate's degree and two (2) years of related patient financial/insurances services experience or equivalent combination of education and experience required. Working knowledge of medical terminology, medical billing/insurance requirements, familiarity with medical coding, and excellent written/oral communication skills required. Computer skills and keyboarding are necessary. Ability to maintain good public relations with patients, visitors, co-workers and other individuals.

Preferred Qualifications:

Working knowledge of computer systems such as Epic, Word and Outlook preferred.

Work Days:

Monday-Friday days

Message to Applicants:

Recruitment Office: Human Resources