Job Summary:

The Outpatient Administrative Specialist will provide clinical administrative support to the assigned ambulatory area. May assist in the preparation of monthly report of activities by compiling statistical data relative to clinic services as needed or requested. Serves as a resource for providers and staff relative to the referral and authorization processes. Assist with patient check-in and check-out procedures including registration activities such as entering and/or verifying demographic, insurance and/or financial information; generates routine forms and other documentation. Manage the EPIC Referral WQs. Answers phone, prioritizes incoming mail, faxes and correspondence. Work with/advise patients on insurance carrier requirements including services not covered and obtains documentation, collects patient co-pays, etc. Applies understanding of the need for ABN's and
Waiver of Liability patient signatures. Obtains insurance authorizations, referrals, and manages denial processes in an accurate and efficient manner. Accepts assignments to other areas and performs additional administrative support duties as assigned.

Minimum Qualifications:

Associate's degree and two (2) years relevant patient financial/insurance services experience in a healthcare related setting OR equivalent combination of education and experience required. Working knowledge of medical terminology and excellent written/oral
communications skills required. Ability to multi-task all support roles in a high-volume setting. Excellent customer service and strong computer skills necessary.

Preferred Qualifications:

Working knowledge of computer systems such as Epic, Word, Outlook, etc. and understanding of insurances and referrals, preferred. Coordination of care / release of information skills preferred. 

Work Days:

M-F Days Hours based on Operation Need

Message to Applicants:

Recruitment Office: Human Resources

Executive Order:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.