Job Summary:

Join SUNY Upstate Medical University and help ensure patients are transported safely, efficiently, and compassionately throughout the hospital. As a Shift Supervisor/Dispatcher, you will oversee evening-shift transport operations, coordinate patient movement, support staff performance and training, and help deliver an exceptional experience for patients and clinical teams.

Why This Role Matters:

Patient transportation is a critical part of hospital operations and patient care. In this role, you will help maintain efficient patient flow, support frontline staff, and ensure timely, high-quality transport services across the organization.

What You'll Do

• Supervise and support Centralized Patient Transport staff on the evening shift.
• Dispatch transport personnel and coordinate patient movement throughout the hospital.
• Monitor workflow and ensure compliance with departmental policies and procedures.
• Assist with staff training and onboarding.
• Conduct service-quality surveys and address concerns from patients and clinical staff.
• Complete audits and assessments to support quality and operational excellence.
• Perform patient transport duties as needed.

How You'll Make an Impact:

Your leadership will help improve patient flow, support clinical operations, promote excellent customer service, and contribute to a safe and positive patient experience.

What You'll Gain:

• Opportunity to lead a critical hospital operations team.
• Meaningful work that directly impacts patient care.
• Professional growth and leadership development opportunities.
• A collaborative environment dedicated to service, excellence, and continuous improvement.

Minimum Qualifications:

• Associate's degree and three (3) years of relevant experience; or an equivalent combination of education and experience.

Preferred Qualifications:

• Experience working in a hospital, healthcare, or patient care environment.
• Prior experience with patient transport operations, transport dispatching, or patient flow systems.
• Previous leadership, supervisory, team lead, or shift coordination experience.
• Experience conducting staff training

Work Days:

Monday-Friday evenings. Rotating pass days, weekends, and holidays

Message to Applicants:

Recruitment Office: Human Resources

Rotating weekends and holidays may be required. This position will cover Community, Downtown, and the Command Center.