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Telecom Analyst

  • Syracuse
  • Information Management & Technology
  • Full-time
  • Opening on: Feb 6 2026
  • IMT-Telecommunications
  • State of New York
  • TH Staff Assistant 1, NSSL2
  • 88205
  • UUP (State University Professional Services Unit)
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Job Summary:

Responsible for supporting end-users of Telecommunications' services and systems. Receive, prioritize and complete work order requests, answer support questions from end-users, and support PBX, voice mail, ACD and associated systems and applications.

Minimum Qualifications:

Associate's degree and three years of related experience in the Telecommunications industry or equivalent combination of education and experience, excellent written and oral communications skills required. Must have a strong background and knowledge of telecommunications systems, including telephone systems, voicemail applications, and contact center applications. Working knowledge of MS Windows and MS Office applications.

Preferred Qualifications:

Experience with telecommunications systems, including unified communications, voicemail, contact center and call accounting applications.

Work Days:

M-F 8am - 4:30pm

Message to Applicants:

Recruitment Office: Human Resources  

We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.

Apply now

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