Job Summary:

The Advanced Outpatient Scheduling Coordinator will be responsible for providing day-to-day support to the Radiology Outpatient Scheduling department. Will participate in all related Scheduling Center duties, including providing support to Team Lead and staff as needed. Facilitates open lines of communication with staff, managers, technologists, nursing, Radiologists, ordering physicians, anesthesiologists, patients and families. Follows clearly defined scheduling parameters to ensure proper application and distribution across modalities. Collaborates with multiple scheduling groups to ensure patient exam urgency is of the utmost importance, to ensure patient safety and to maximize patient satisfaction. Finds innovative solutions to optimize service to all internal and external customers based on schedule availability and exam urgency. Schedules all specialized exams and procedures by coordinating with Radiologists, technologists and radiology schedules. Quality assurance of scheduled appointments, within modality guidelines. Works closely with EPIC and Radiant representatives on hardware and software scheduling issues and suggests system improvements and enhancements to optimize department function, where available. Troubleshoot and improve processes and procedures as department policies change and/or new resources become available. Offer guidance and information to Radiology administration for process improvements within EPIC Radiant to enhance patient services and workflows.

Minimum Qualifications:

Associates degree and two years of relevant administrative experience (preferably in a hospital or medical setting), or equivalent combination of education and experience, excellent written/oral communication, organizational and computer skills required. Familiarity with medical terminology and patient scheduling.

Preferred Qualifications:

Work Days:

40 hrs/week Monday-Friday; Specific hours to be determined. May be required to work overtime based on departmental needs.

Message to Applicants:

Recruitment Office: Human Resources

Executive Order:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.