Job Summary:

Will be responsible for coordinating complex scheduling procedures across multiple radiology modalities (CT, MRI, Ultrasound, Fluoroscopy, Women’s Imaging, etc). Coordinate schedules across multiple locations for Upstate Radiology locations: UH, CGH, Nappi Wellness Institute, Verona, and 550 Harrison. Utilizing an in-depth understanding of the scheduling requirements for each area, and an extensive knowledge of hospital and departmental services, will ensure the patient is scheduled in the appropriate place/time and all pre-requisites are met. Responsible for obtaining accurate and complete order information at the time of scheduling, requesting additional information/documentation and pertinent medical records if needed, entering patient demographic information, insurance information and authorizations details, and communicating detailed appointment information and preparation instructions to referring provider’s office or patient. Must be articulate and demonstrate excellent customer service skills, presenting a positive image to all callers, including but not limited to referring physicians, patients, and office personnel.  Must have the ability to accurately keyboard while talking simultaneously to patients and providers to ensure accurate and complete documentation of the interaction at the time of closure of the call. Must have the ability to multitask and oscillate between callers with a variety of needs utilizing tact, diplomacy, and ability to prioritize. Will need to become proficient in managing multiple scheduling, registration, and call center applications. Basic knowledge of anatomy.  

Minimum Qualifications:

The NYS Department of Civil Service has developed the Hiring for Emergency Limited Placement (HELP) Program. During this program, the NYS Civil Service Exam requirements are suspended for the Hospital Patient Services Clerk 2 title.

For consideration for this title, you must meet one of the following minimum qualifications:

NYS Department of Civil Service Eligible list or eligible for transfer

Or

Promotional:

You must be a qualified employee of the State University of New York and have had one year of permanent competitive or 55-b/55-c service as a Hospital Patient Services Clerk 1 or as a Nursing Station Clerk 1

Or

Open Competitive (Non-competitive, NY HELPS) Qualifications:

Two years of full-time clerical experience in a health care setting; or two years of full-time secretarial experience in a health care setting; or two years of full-time patient care experience in a health care setting

Preferred Qualifications:

Work Days:

Schedule based on a 40-hour work week, Monday – Friday, day shift, :00 am - 4:30 pm. Call Center hours are 7:00 am - 5:30 pm. May be asked to work outside of normal shift as staffing necessitates.

Message to Applicants:

Salary: $42,641

Status: Contingent Permanent 

Recruitment Office: Human Resources