Job Summary:

Will be responsible for switchboard activities, which include, but are not limited to: Fully understanding the telephone software Amtelco, back up phone system on Aastra PBX system and its digital display and messages in order to answer calls accurately, immediately, and in an appropriate manner. Will be required to tactfully and courteously provide information to and answer questions from other staff, agencies, patients, and the public while using a voice quality, grammar, and diction such that the caller can easily understand the information being given. Will need to have a clear understanding of the purpose and use of the available reference materials used in determining the nature of service required and successfully connecting/directing people appropriately. Ability to read, understand, and interpret campus/departmental regulations, procedure manuals and policies as they pertain to all shifts with particular emphasis placed on the calm, accurate, immediate response to emergency situations using established guidelines. Will assist in the various departmental clerical aspects of the job in order to keep reference material up-to-date and accurate using a PC, manual methods, etc. Will submit telephone service trouble using the on line process in the Amtelco agent system, Use the Telephone Agent software phone system to look up necessary information for the Hospital Information Desk and staff. Will assist and help train other Clerk 1 operators, in procedures and methods. Excellent communication skills desired.

Minimum Qualifications:

For consideration for this title, you must meet the following minimum qualifications:

There are no education or experience requirements

Work Days:

Schedule based on a 40 hour work week. 11:00pm-7:30am, rotating weekends, pass days and holidays.

Message to Applicants:

**The NYS Department of Civil Service has expanded the NY HELPS Program. During this program, the NYS Civil Service Exam requirements are suspended for the Office Assistant 1 (Keyboarding) title

Position Status: Various

Salary: $35,177

Recruitment Office: Human Resources

Executive Order:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.