Job Summary:

The Patient Access Associate will ensure smooth patient flow and proper registration for all services provided in the Nappi Wellness Institute; including ambulatory clinic registration, laboratory, radiology, convenience care, and infusion procedures. The incumbent will interview patients to complete registration activities such as entering and/or verifying demographic, insurance and/or financial information; generates routine forms and other documentation. Will capture necessary consents and understands when ABN is needed. Works with and advises patient on insurance carrier requirements including services not covered. Will determine if patient needs an estimate based on current CMS No-Surprise Act requirements, will inform patient of insurance benefits and provide estimate to patient of anticipated "out of pocket" costs of care. Will offer to collect amount due or offer payment plan and/or provide information about financial assistance programs, and collect copays. Monitors registration work queues, quality review and support. Schedules routine appointments. Escorts patients to their destination, which may require wheelchair assistance. The Patient Access Associate will act as a liaison between patients and internal departments.

Minimum Qualifications:

Associates degree and two (2) years of related patient financial/insurance services experience in healthcare related setting or equivalent combination of education and experience required. Working knowledge of medical terminology, medical billing/insurance requirements, familiarity with medical coding, and excellent written/oral communication skills required. Certified Health Access Associate (CHAA) required.**

**Candidates who do not currently possess CHAA will be required to obtain certification within 2 years of appointment.

Preferred Qualifications:

Experience working with a diverse patient population and efficient keyboarding skills preferred.

Work Days:

M-F 10:30 am - 7:00 pm

Message to Applicants:

This position was originally posted on August 5th, 2024. It was refreshed on 8/29/2024.

Recruitment Office: Human Resources

Executive Order:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.