Job Summary:

The Secretary II will provide clerical support to outpatient care setting including patient registration, check-in and out process, answer incoming calls and making outgoing calls. Duties include greet patient, verify demographic information, schedule appointments, place orders for testing, collect co-pays and initiate insurance carrier regulatory requirements. Obtains additional patient records, reports, etc. as needed for providers or other staff. Manage electronic billing queues monitor reports and trace missing diagnoses and charges. Use all pertinent office equipment such as copiers, fax, shredders, scanners, etc. Assist with mail distribution and other tasks as assigned by leadership.

Minimum Qualifications:

Two years of secretarial/clerical experience required. Excellent phone etiquette, ability to multi-task. Working knowledge of spreadsheets, word processing, strong customer service skills necessary.

Preferred Qualifications:

Experience working in an ambulatory patient care setting is preferred. Experience obtaining medical service authorizations, communicating with insurance carriers, or other support agencies strongly preferred. Working knowledge with Medical Data Base systems (Epic software preferred) for patient registration and scheduling, experience with multiple provider scheduling, and medical record management preferred. 

Work Days:

Monday - Friday, 8:00 am - 4:30 pm

Message to Applicants:

Located at the Nappi Wellness Institute

Recruitment Office: Human Resources