Job Summary:

Responsible for the coordination, direction and administrative functions for all Mobility & Integrations (M&I) systems and applications within the IMT-Telecommunications department. Independently design and program the M&I software and applications. Make autonomous decisions and create workflows for all M&I systems. Design complex technical solutions for critical communications throughout Upstate Medical University, especially for Nursing. Ensure voice communications and clinical workflows that impact the hospital's operations run seamlessly. Work with all end-users, staff and departments, particularly Network Security & Operations, to troubleshoot potential wired and wireless network issues that impact M&I-supported applications. Directly oversee and/or assist training and education on supported systems to over 6,800 faculty and staff. Lead and/or provide key support for the entire supply chain of supported hardware, equipment and accessories, including Vocera badges.

Minimum Qualifications:

Associates degree in Business, Telecommunications, Information Systems or related field and 5 years, or a Bachelor's degree and 3 years of experience with user training and support; or equivalent combination of education and experience (7 years); plus solid written and verbal communication skills as well as a proven customer service track record required. Consideration given in lieu of formal degree with requisite experience.

Preferred Qualifications:

Bachelor's Degree and experience working in a hospital or clinical setting preferred. Strong consideration to those with experience in Telecommunications, Hospital/Nursing Operations and Clinical Workflow.

Work Days:

Work days and hours as deemed necessary for workload

Message to Applicants:

Recruitment Office: Human Resources

Executive Order:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.