Float Patient Service Representative must float across Department of Medicine sites: Hill Medical Building, Oneida Office, Upstate @ Community, 550 Harrison Street, NAPPI Building, UHCC, T5 Office, Liverpool Office, Baldwinsville Office, Fayetteville Towne Center Office.

Answers the telephone, takes accurate messages, triages calls, or handles certain calls that are appropriately handled by a Front Desk Clerk (e.g. rescheduling of appointments).

Schedule all new patient and follow-up appointments. Responsible for chart preparation. Reviews the patient orders and makes sure that all pertinent information has been placed in the chart for the following days' appointment.

Responsible for seeing that medical record is returned to the proper location at the end of each day to be filed.

Receives, screens, and reviews documents for completeness, content, and accuracy including assuring that the appropriate signatures are present on all documents prior to filing them in the medical record.

Ensure that tests that have been ordered are reflective of the specifications of their insurance company and the appropriate referrals or authorizations have been obtained.

Responsible for making sure that all patient-related information has been reviewed by the physician prior to filing. Searches for and collects information/patient records/data using institutional systems.

Responds to routine requests for information via telephone, written, or in-person and refers to the appropriate staff. May provide standard answers to questions.

Verifies insurance eligibility by asking to see the patient's insurance card and making a copy of the insurance card for the chart. Assures that the most recent insurance information is available in the system. Obtains or initiates insurance authorizations as needed for patient care.

Documents per departmental policy.

Assures that tests ordered are reflective of the specifications of the patient's insurance company contract. If not, notifies the M.D and the Clinical Manager.
Obtains release of information forms from the patient (or his/her representative) as necessary.

Responsible for completion of form letters for return to work, release from work, to obtain or release medical records, and other specific letters as requested.

Responsible to assist with chart label preparation and patient database updates.

Responsible for sending written correspondence for appointment changes and no-shows letters to patients.

Participates in the filing of information and maintenance of the medical records for patients not scheduled for the following day after the information has been reviewed by the attending physician

High school or equivalent and two years of clerical support experience, preferably in a medical setting. Will consider equivalent combination of education and experience.

Computer skills, proficient with MS Office applications (Word, Excel), knowledge of EPIC, strong organizational and time management skills and excellent verbal and written skills are preferred

Monday through Friday days

Our benefits package includes health, dental and vision insurance, eligibility for employer 401k funding after 1 year (3% quarterly/5% annual on vesting schedule), tuition reimbursement, generous paid time off, including vacation and personal time, paid sick leave, holidays and floating holidays.

posted on 3/21/24

G2: $15.50 - $22.50

Please note the salary information shown is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as internal equity, market and business considerations.